Notice Details
Position: Management Trainee Officer (MTO)
Organization: Techbrigades Ltd
Why TechBrigades?
TechBrigades is a swiftly expanding organization that holds a significant foothold in Bangladesh, focusing on delivering extensive services to offshore mortgage companies and banks, primarily within the United States of America. With offices in New York, USA; Bangalore, India; and Dhaka, Bangladesh. We have established a robust network of highly skilled professionals capable of supporting startups, small businesses, and enterprises in achieving their goals. As a fast-growing establishment, we offer a secure work environment, competitive salaries, and accelerated career growth opportunities. We are committed to nurturing talent and providing promising career paths in this billion-dollar market of Bangladesh. Our focus on fostering a dynamic workplace ensures excellent placement options based on performance, making us the ideal choice for talented individuals seeking impactful career opportunities in the tech industry.
Job Responsibilities:
- Build and maintain strong relationships with North American clients and vendors, resolving issues promptly and ensuring high-quality service.
- Handle client complaints consistently, providing resolutions that build long-term relationships.
- Create sales plans and strategies to generate revenue and meet deadlines.
- Ensure continuous support for installation services, including contract negotiation, performance management, and billing approvals.
- Analyse contractor metrics to identify trends and provide necessary feedback or corrective action.
- Collaborate with internal teams to meet client needs and deliver projects on time.
- Proactively address potential issues to prevent operational disruptions.
- Analyse and check the quality of service done by the vendor as per client requirements.
- Sort, prepare and convey the completion results and bids to the client.
- Identify root causes of quality issues and develop solutions to prevent recurrence.
- Work with cross-functional teams to implement process improvements and maintain quality standards throughout the organization.
- Provide training and support to staff on quality control procedures and best practices.
- Follow the instructions of the assigned supervisor and deliver the task as per instructions.
Education and/or Qualifications:
- Minimum Bachelor’s Degree from East West University. (Freshers are encouraged to apply)
- Excellent English verbal and written communication skills
- An English medium background or good score in IELTS or TOEFL will get the advantage.
- Property preservation experience will get preference.
Compensation & Benefits:
- Base Salary: An impressive BDT 27,000 to 30,000 (based on the performance)
- During the First 3-months training period: An accelerated BDT 20,000
- 2 Festival Bonuses to make your celebrations memorable (Applicable after becoming a permanent employee)
- Additional benefits: Tailored to reward your outstanding individual and team performance
- 50% company-paid gym membership for a healthier, more vibrant you
- Casual leaves, sick leaves, and personal leaves because your well-being matters
- Paid 6 USA holidays to savour those special moments.
- Drop-Off services available for 3AM shifts only.
Job Type: Permanent
Shift: (6pm to 3am / 9pm – 6am) | US EST Time/ BD Night Shift
Salary: BDT 27,000 to 30,000 (After the end of successful probation period of 3 months. During Probation Period- 20,000 tk Consolidated Salary)
Address: Block- B, Banasree, Rampura, Dhaka-1219.
Application instructions: Please apply through this link: https://docs.google.com/forms/d/e/1FAIpQLSdJmamldqthnaaPLkQBH45psRm3VzMIqOe0pDzagaYM3iCZzA/viewform
Application Deadline: 31 March, 2025
